Gaya APA

Michelli, J, A. (2014). Leading The Starbucks Way : 5 Principles For Connecting With Your Customers, Your Products And Your People . New York: McGraw-Hill Education.

Gaya MLA

Michelli, Joseph, A. "Leading The Starbucks Way : 5 Principles For Connecting With Your Customers, Your Products And Your People". New York: McGraw-Hill Education, 2014. Text.